Your customers expect a seamless experience when they interact with your brand—on social media, mobile, in-store, through the call center, on your website, and when making a purchase online. And while 80% of CEOs believe their companies provide a good customer experience, only 43% of customers have had a consistent positive experience with a brand. Our Customer relationship management Software (CRM) refers to practices, strategies and technologies that companies use to manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. They are designed to compile information on customers across different channels or contact between the customer and the company which could include the company’s website, calling, live chat, direct mail, marketing materials and social media. They consolidate customer information and documents into a single database so that business users can more easily access and manage it.
How Maxtron CRM helps you?
Positive customer experience is an increasingly important ingredient for companies to win and retain customers. Our CRM system help your company to develop efficient automated processes to improve your business processes. Build more meaningful and lasting relationships, better understand their needs, identify new opportunities to help, address any problems faster and deploy customer focused apps lightning fast. With a single view of every customer interaction you can sell, serve and market like never before. The Maxtron CRM system helps you compile information from a range of different communication channels, including a company’s website, telephone, email, live chat, marketing materials, social media and gives manager the ability to track performance and productivity based on information logged within the system.